PRICING
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Growth
$20
per user, per month
For businesses having entry level call center operations.
Small teams, better customer solutions.
1 US number free
1000 minutes free – incoming call per user
50 callers in queue
Unlimited number of teams
50GB data storage
Support during US business hours
Enterprise
Custom
For larger teams requiring scalable solutions that suit their business processes.
Make the most of your resources.
3 US numbers free
Custom minutes free – incoming call per user
Unlimited callers in queue
Unlimited number of teams
Custom GB data storage
24/7 support
Custom Service Level Agreement
Custom off hours routing
Supervisor assistance
Growth
per user, per year
per user, per month
1 minimum user
Enterprise
Custom pricing
pay for what you use
30 minimum users
Voice
Phone number included in the plan – per workspace
1 US number free
3 US numbers free
Buy international numbers
Buy toll-free numbers
Free incoming call minutes – per user
1000 mins
250 mins
Custom
Inbound calls & outbound calls
On-call controls (mute, hold, transfer, tri-party conference)
Team-based routing
Callers in queue limit
50
100
Unlimited
Call recording
Intercom (agent to agent calls)
Play custom off-hours message
Workspace management
Maximum number of teams
unlimited
5
unlimited
IVR call forwarding
–
Features – for agents
Agent productivity dashboard
Internal chat (agent to agent chat)
Chat conversation history
Interaction and engagement view
Contact profile management
Customer IVR path notification
Call notes & tags
After Conversation Work (ACW)
Team collaboration (transfer to an agent)
Add call reminders for customers
Attach multiple contacts to one phone number
Switch between multiple workspaces
Configure business hours & off-hours (number wise)
Features – for managers & administrators
IVR designer
Out of office hours
Single sign-on (Google sign up)
Call routing/call rules
Basic user roles (agents, supervisors, back office agents)
Custom user roles
Data storage (IVR clips, call recordings)
50GB
100GB
100GB
Coaching, reporting & monitoring
Manager alerts (service level, etc.)
Supervisor assistance (listen in, barge, take over)
–
Call history
Live performance & status dashboards
Live queue monitoring
Live agent monitoring
Agent productivity report
–
Agent productivity timeline
–
Queue report
Abandoned call report
–
Storage report
Call recordings and other media
Service level monitoring
Support coverage
24/7
24/7
24/7
Support
Chat
Phone
Dedicated account manager
–
–
Onboarding coach
–
–
Service Level Agreement (SLA)
Standard
Standard
Custom
Integrations
On demand
On demand
On demand
Upcoming features
Transfer calls to an IVR
Sign up using Google
Voice mail
Webchat
Viber
–
Messenger
–
–
SMS
–
Interactions report
–
3rd party app integrations
Call blocking
Custom off hours routing
Custom hold music
Got any questions?
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